Guest Services

Role Overview

Guest Services role at Dallah Albaraka. This position serves as the first point of service to guests, including answering phone calls, greeting guests, and answering basic clarifications to ensure their satisfaction.

Role Purpose

Provide exceptional first-point-of-contact service to hotel guests by managing arrivals, phone communications, and inquiries to ensure satisfaction and maintain a professional reception environment.

Key Responsibilities

Guest Reception & Check-In

• Greet guests upon arrival with professionalism and hospitality.
• Help guests check in by providing keys and showing them to their room location.
• Ensure the smooth running of the reception area at all times.
• Keep the reception area neat and tidy to present an appropriate image of the hotel.

Communication & Inquiries

• Act as the first point of contact for enquiries from guests coming into the hotel.
• Answer guest questions and provide assistance.
• Answer phone calls and transfer them to the concerned parties.
• Take and pass on messages, determining urgency and expediting responses as needed.

Operations & Procedures

• Follow all relevant procedures so that work is carried out in a controlled and consistent manner.
• Follow day-to-day operations related to the role in hospitality to ensure continuity of work.

Qualifications & Experience

• Diploma degree in Administration or Hospitality.
• 0–2 years of related experience.
• On-the-job training provided.

Skills & Competencies

• Business Acumen – Level 1.
• English Language Skills – Level 1.
• IT & Computer Literacy – Level 1.
• Quality Orientation – Level 1.
• Health & Safety Awareness – Level 1.
• Committed to Dallah – Level 1.
• Customer Service Orientation – Level 1.
• Initiative – Level 1.