Guest Services Executive (Saudi National) – Front Office – Jumeirah Jabal Omar Hotel

Role Overview

Guest Services Executive (Front Office) at Jumeirah Jabal Omar Hotel, a luxury hospitality property located in Makkah, Saudi Arabia, operated by Jumeirah, a member of Dubai Holding.

Company Overview

Jumeirah is a global leader in luxury hospitality operating a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is renowned for distinguished beachfront resorts, esteemed city hotels, and exclusive residences, and is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Jumeirah Jabal Omar is located minutes from Masjid Al Haram in the heart of Makkah. The hotel is spread across four towers and features multiple dining venues, retail outlets, a gym, executive lounge, and meeting spaces. Guests enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Role Purpose

To provide exceptional front office service by welcoming guests, managing check-in and check-out processes, responding to inquiries, and coordinating with departments across the hotel to ensure personalized guest experiences and satisfaction.

Key Responsibilities

Guest Reception and Processing

• Welcome guests and manage check-in and check-out processes accurately and efficiently.

Guest Communication and Service

• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Handle special requests such as transportation, dining reservations, and amenities.
• Promote hotel services and amenities, upselling where appropriate.

Departmental Coordination

• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, and Food & Beverage departments to fulfill guest needs.

Guest Problem Resolution

• Resolve minor guest complaints professionally and escalate complex issues when necessary.

Qualifications & Experience

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• High School Diploma.
• Bachelor's degree in hospitality management or a related field.

Skills & Competencies

• Strong communication skills, both written and verbal.

Additional Information

• Position requires Saudi National status.
• Salary paid in Saudi Riyals (SAR).
• Generous F&B benefits.
• Reduced hotel rates across Jumeirah properties globally.
• Excellent leave and healthcare packages.
• Flights home provided.
• Additional employee benefits available.