Guest Services Executive

Role Overview

Guest Services Executive at Hilton. This role is exclusively open to Saudi Nationals.

Role Purpose

Deliver exceptional hospitality by ensuring seamless guest experiences throughout arrival, stay, and departure, while spreading the light and warmth of hospitality and creating memorable moments for every guest.

Key Responsibilities

Guest Welcome and Check-In

• Greet guests upon arrival with warmth and professionalism.
• Complete the check-in process, including verifying guest details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.

Guest Departure and Payment Processing

• Process guest departures by verifying charges and handling payments accurately.
• Issue receipts and operate the point-of-sale system with precision.

Guest Knowledge and Inquiries

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
• Provide local area information to assist with guest inquiries.

Revenue Optimization

• Promote hotel services and amenities using up-selling techniques.
• Maximize room and service revenue opportunities.

Guest Service Excellence

• Respond to guest requests with urgency and care.
• Resolve guest concerns effectively and manage messages and communications.

Skills & Competencies

• Point-of-sale system operation.
• Guest service and hospitality delivery.
• Communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Knowledge of hotel operations and local area information.

Additional Information

• Hilton offers 110 nights of deeply discounted travel through the Go Hilton travel program, with room rates as low as $40 USD per night at world-class hotels.
• Paid parental leave is available for eligible Team Members, including partners and adoptive parents.
• Crisis Concierge support is provided in times of loss.
• Mental health resources and free counseling are available to eligible Team Members through the Employee Assistance Program (EAP) and the Care for All hub.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.