وصف الوظيفة
Role Overview
Guest Services Center Agent at Anantara Downtown Dubai, located in Dubai, United Arab Emirates.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The company embodies an intrinsic sense of authentic hospitality inspired by the Sanskrit word meaning "without end," with a spirit that embodies freedom, movement, and harmony. Anantara operates across the world in some of the world's most captivating locales, from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
To deliver exceptional guest service by anticipating and addressing guest needs with attentiveness and warmth, maintaining comprehensive knowledge of hotel products and systems, and consistently upholding Anantara's highest hospitality standards.
Key Responsibilities
Guest Service Delivery
- Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
- Take personal responsibility for the service and attitude with which guest service is delivered, ensuring it consistently meets the highest Anantara standards.
- Be proactive and innovative by suggesting alternatives that meet guest needs and enhance their Anantara experience.
Product & Systems Knowledge
- Maintain complete knowledge of the hotel product and PBX system, including room types, rates, related features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
Guest Satisfaction & Issue Resolution
- Take personal responsibility for addressing all issues related to guest satisfaction and ensure timely follow-up.
Team Collaboration & Development
- Develop a close and harmonious working relationship with all hotel departments.
- Attend hotel events, daily shift briefings, and training sessions to continuously develop professional skills.
Additional Information
- Anantara employees are expected to find new ways to look after the business, their guests, and their colleagues beyond the stated key responsibilities.