وصف الوظيفة
Role Overview
Guest Services Associate at Miral Destinations in Abu Dhabi. This is a guest-facing role ensuring all visitors enter the leisure facilities with ease and receive exceptional guest care.
Company Overview
Miral Experiences is a regional leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. The diverse portfolio includes Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and Qasr Al Watan. The company specializes in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.
Role Purpose
Welcome guests to the facility and ensure they are informed about rides, shows, attractions, facilities, and services. The role is responsible for selling tickets and other products, directing guests, and responsibly managing cash while enhancing the overall guest experience.
Key Responsibilities
Guest Engagement & Experience
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Proactively anticipate, listen to guest needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
- Provide pricing, promotion, shows, rides and attractions information and suggestions to guests, keeping them well informed to enhance and maximize the guest experience
- Conduct guest surveys using a company-provided tablet, ensuring that all questions are completed and submitted
Sales & Revenue Generation
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Consistently upsell and cross-sell and promote products, activities, and services to generate additional revenue
- Maintain knowledge and awareness of ongoing promotions
Cash Handling
- Collect payments and make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balance cash drawer, register, and float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
Operations & Guest Flow
- Manage and maintain queue lanes efficiently
- Efficiently manage turnstiles to ensure guests are able to enter and leave the park with ease by holding a valid ticket or pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company's lost and found policy
Qualifications & Experience
Essential
- Higher secondary or equivalent
- Minimum 1 year operational experience in a guest or customer service setting
- English proficiency (spoken and written)
- Basic computer knowledge
- Ability and genuine willingness to entertain and engage guests
- Flexibility
- High levels of respect and integrity
Desirable
- Theme park or water park experience
- Cash handling experience
- Arabic, Russian or Chinese proficiency