Guest service Manager

Role Overview

Guest Service Manager at IHG Hotels and Resorts, InterContinental Doha Beach & Spa, located in Doha, Qatar.

Company Overview

IHG Hotels and Resorts is the world's largest family of luxury hotels. The InterContinental Doha Beach & Spa is located on Doha's longest private beach and nestled in landscaped gardens. The property features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. The hotel is situated in an exclusive location minutes from downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club.

Role Purpose

Oversee daily operations of the guest services department to ensure every guest's experience is flawless and memorable. Lead the team to provide world-class service that reflects the luxury and sophistication of the hotel while serving as the epitome of the company's commitment to guest satisfaction.

Key Responsibilities

Guest Experience & Satisfaction

• Develop and implement strategies to enhance guest satisfaction and loyalty
• Address and resolve guest inquiries and concerns with professionalism and efficiency
• Monitor guest feedback and implement improvements based on insights
• Handle special requests and VIP guest arrangements with utmost discretion and attention to detail
• Maintain up-to-date knowledge of hotel services, local attractions, and industry trends

Operations & Standards

• Ensure adherence to luxury standards and protocols in every aspect of guest interaction
• Coordinate with various departments to ensure seamless and personalized guest experiences

Team Leadership & Development

• Train and mentor team members, fostering a culture of excellence and hospitality
• Oversee the scheduling, performance evaluations, and career development of guest services staff

Qualifications & Experience

• Bachelor's degree in Hospitality Management or a related field is preferred
• Proven experience in a managerial role within the luxury hospitality sector

Skills & Competencies

• Exceptional leadership, interpersonal, and communication skills
• Strong problem-solving abilities and a proactive approach to guest service
• Ability to thrive in a fast-paced and dynamic environment
• Passion for delivering outstanding guest experiences and exceeding expectations

Additional Information

• Competitive salary and benefits offered
• Membership in the global IHG family