Guest Service Executive (Saudi National) - Front Office - Jumeirah Jabal Omar Hotel

Role Overview

Guest Service Executive for the Front Office Department at Jumeirah Jabal Omar Hotel in Makkah, Saudi Arabia. This role is open to Saudi nationals only.

Company Overview

Jumeirah is a global leader in luxury hospitality and member of Dubai Holding, operating a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. Since opening the iconic Jumeirah Burj Al Arab in 1999, the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences, synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

Jumeirah Jabal Omar is located just minutes from Masjid Al Haram in the Holy City and offers a seamless blend of comfort, connectivity, and Arabian hospitality. The hotel is spread across four towers and features a range of dining venues, retail outlets, a gym, executive lounge, and meeting spaces. Guests enjoy views of the Grand Mosque and culinary offerings spanning Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Role Purpose

Deliver exceptional guest experiences at the front desk by managing check-ins and check-outs, processing payments, allocating rooms, and resolving inquiries and complaints with professionalism and a solutions-oriented approach. Identify opportunities to promote hotel services and enhance guest stays.

Key Responsibilities

Guest Reception and Accommodation

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.

Reservations and Billing

• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.

Guest Service

• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

Qualifications & Experience

• Fluency in written and spoken English.
• Knowledge of front office operations.

Skills & Competencies

• Strong interpersonal skills.
• Ability to work with initiative and without direction.

Additional Information

• Salary paid in Saudi Riyals (SAR).
• Generous F&B benefits.
• Reduced hotel rates across Jumeirah properties globally.
• Excellent leave package.
• Comprehensive health care package.
• Flights home as part of employee benefits.