Guest Service Executive - Gift Shop

Role Overview

Guest Service Executive - Gift Shop at Palazzo Versace Dubai, located in Dubai.

Role Purpose

Deliver exceptional guest service and drive sales in the hotel gift shop by welcoming guests warmly, assisting with product selection, processing transactions accurately, and maintaining the outlet to luxury five-star standards.

Key Responsibilities

Guest Service

• Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
• Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.

Sales & Product Support

• Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
• Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.
• Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.

Operations & Inventory

• Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
• Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
• Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.