Guest Service Assistant at Crowne Plaza Dubai Marina

Role Overview

Guest Service Assistant at Crowne Plaza Dubai Marina, a 273-room luxury hotel in Dubai Marina operated by IHG Hotels and Resorts. Full-time position.

Company Overview

Crowne Plaza Dubai Marina is a 3,037 square-metre hotel located in the cosmopolitan Dubai Marina area, next to Dubai Marina Mall and within walking distance of the pedestrian promenade with cafes and restaurants. The hotel balances modernism with Arabian hospitality traditions and caters to business travelers and leisure guests. IHG Hotels and Resorts operates more than 6,000 hotels across over 100 countries.

Role Purpose

Provide professional, customer-focused service to hotel guests from arrival through departure, ensuring memorable experiences and high satisfaction through personalized attention and comprehensive knowledge of hotel facilities and local services.

Key Responsibilities

Guest Service

• Provide prompt, courteous and efficient service to all guests.
• Achieve high levels of customer satisfaction through personalized service from arrival till departure.
• Maintain the privacy of all guests by ensuring that no details of guests are disclosed.

Knowledge & Communication

• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and allied information to respond to guest queries.
• Demonstrate complete understanding of the hotel's policies, procedures and service standards and maintain full knowledge of hotel facilities and happenings.

Front Desk Operations

• Maintain awareness of rate levels to be sold daily and occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.

Qualifications & Experience

• Minimum 1 to 2 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Ability to demonstrate working with and engaging teams from different cultures.

Skills & Competencies

• Strong verbal and written communication skills.
• Quality oriented with focus on details.
• High performance standards.
• Ability to multi-task and meet deadlines.
• Technical proficiency in related software preferable.

Additional Information

• IHG is committed to developing team talent and welcomes both internal and external candidates.
• Opportunities for vertical, functional, geographic and personal growth as part of the IHG family.