Guest Service Assistant at Crowne Plaza Dubai Marina

Role Overview

Guest Service Assistant at Crowne Plaza Dubai Marina, a 273-room hotel located in Dubai Marina, operated by IHG Hotels and Resorts. This is a full-time position.

Company Overview

Crowne Plaza Dubai Marina is a 3,037 square-metre hotel positioned for modern business travelers in the cosmopolitan Dubai Marina area, adjacent to Dubai Marina Mall and within walking distance of the waterfront promenade. The hotel combines modernism with Arabian hospitality traditions. IHG Hotels and Resorts operates more than 5,300 hotels across over 100 countries.

Role Purpose

Provide warm, professional, and efficient service to all guests by managing check-in and check-out procedures, responding to inquiries and requests, providing information about hotel facilities and services, and handling guest concerns to ensure every interaction creates a positive and memorable experience while adhering to hotel policies and procedures.

Key Responsibilities

Guest Service & Engagement

• Welcome guests in a warm and professional manner and assist with check-in and check-out procedures.
• Respond to guest inquiries, requests, and concerns promptly and efficiently while ensuring a high level of guest satisfaction.
• Handle guest complaints professionally and coordinate with relevant departments to ensure issues are resolved in a timely manner.

Information & Coordination

• Provide accurate information about hotel facilities, services, restaurants, local attractions, transportation, and other guest requirements.
• Coordinate closely with Housekeeping, Concierge, Reservations, Security, and other departments to ensure smooth operations and seamless guest experiences.

Operations & Documentation

• Maintain accurate guest records, reservations, messages, and relevant front office documentation while ensuring confidentiality of guest information.

Qualifications & Experience

• Minimum 2 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Ability to demonstrate working with and engaging teams from different cultures.

Skills & Competencies

• Strong verbal and written communication skills.
• Quality oriented with focus on details.
• High performance standards.
• Ability to multi-task and meet deadlines.
• Technical proficiency in hotel front office systems and related software.

Additional Information

• Full-time position.
• IHG is committed to developing team talent and welcomes both internal and external candidates.
• The company celebrates diversity and welcomes individuals from every background.
• Career development opportunities available vertically, functionally, geographically, and personally within the IHG global network.