وصف الوظيفة
Role Overview
Guest Service Agent at IHG Hotels & Resorts. The role focuses on delivering exceptional front desk service and creating memorable guest experiences from arrival through departure.
Role Purpose
To welcome guests warmly, execute seamless check-in and check-out processes, manage bookings and payments, and serve as the trusted point of contact for all guest requests and concerns throughout their stay.
Key Responsibilities
Guest Welcome & Recognition
- Deliver warm welcomes that set the tone for memorable guest experiences.
- Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
Transactions & Payments
- Take, manage, and receive payments for guest bookings.
- Handle bill issues and resolve payment-related concerns.
Check-In & Check-Out
- Execute swift and seamless check-in and check-out processes.
Guest Support & Anticipation
- Anticipate guest needs and stay one step ahead of requests.
- Serve as the trusted guest contact for all inquiries and issues.
- Offer tailored recommendations, including restaurant suggestions and local insights.
Skills & Competencies
- Strong communication skills to receive concerns and compliments with ease.
- Problem-solving ability to turn issues into opportunities.
- Fluency in the local language required; additional language skills preferred but not essential.
- Literacy and proficiency in reading, writing, and basic mathematics.
- Computer skills and tech-savvy approach to systems and tools.
Additional Information
- Full uniform provided.
- Competitive salary.
- Impressive room discounts.
- Comprehensive training program.
- Access to myWellbeing framework supporting health, lifestyle, and workplace wellbeing.
- IHG Hotels & Resorts is an equal opportunity employer committed to inclusive teams and workplace diversity.
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