Guest Service Agent

Role Overview

Guest Service Agent at Al Najada Doha Hotel By Tivoli, a property of Minor Hotels, located in Doha.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

Role Purpose

Provide expert guest services in a courteous manner by managing reservations, guest registration, accommodation support and account settlement to ensure guest satisfaction throughout their stay.

Key Responsibilities

Guest Relations

• Greet and register guests upon arrival.
• Provide outstanding guest service during their stay.
• Handle all guest enquiries, requests and comments promptly and efficiently.
• Settle guest accounts upon completion of their stay.

Reservations & Operations

• Take reservations.
• Ensure guest satisfaction with their stay.

Qualifications & Experience

• Prior experience in hotel front office operations is preferred.
• Fluency in English is required.
• Ability to work shifts, weekends and public holidays.

Skills & Competencies

• Strong focus on customer service.
• Excellent communication skills.
• Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.