وصف الوظيفة
Role Overview
Guest Runner at Topgolf Dubai, part of Viya under wasl Hospitality & Leisure. Based in Dubai, United Arab Emirates.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The portfolio includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. Operations are underpinned by the Viya App, a loyalty-driven platform integrating bookings, rewards, and spendable benefits across the portfolio. Viya employs a thriving multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates.
Role Purpose
The Guest Runner provides a critical service for the guest journey at Topgolf Check-In, ensuring every guest receives a Bay Tour and safety briefing. The role requires full understanding of the bay pendant lighting system to deliver comprehensive welcome, orientation, and support services.
Key Responsibilities
Guest Welcome and Orientation
- Respond when bay signage alerts that a guest is en route (teal light).
- Greet guests with a "Wide Open Welcome."
- Explain the sign-in process and have guests sign in.
- Provide guests with critical safety, hospitality, and gameplay information including a full Bay Tour and Yellow light conversation.
- Answer any questions guests might have.
- Introduce the guest to their Bay Host and be ready to respond to any guest needs.
Guest Support and Communication
- Communicate clearly with the Front Desk team to ensure any guest issues are rectified.
- Connect guests with a Manager to respond to more complex issues.
Operational Support
- Support other front desk roles when needed such as Greeter and Check-In.
- Assist in opening and closing duties.
Service Excellence
- Be aware of and demonstrate Topgolf Mission, Vision, and Core Values.
- Apply the 4 Service Targets throughout serving internal and external customers.
Information Security
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl.
- Co-operate, co-ordinate, and share information with Internal and External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) to the IT Service Desk.
Organizational Contribution
- Participate in various extra activities contributing towards individual and organizational growth in line with the Club's strive for continuous improvement.
- Represent the department or a group in various committees such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee, or in projects.
- Train as a Fire Marshall or First Aider as requested.
Additional Information
Reports To: Golf Services Manager and Hospitality Manager
Supervises: Not Applicable
Department: Front Office