Guest Relations Officer

Role Overview

Guest Relations Officer at Al Najada Doha Hotel By Tivoli, a property operated by Minor Hotels in Doha, Qatar.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries. The company operates through multiple brands: Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI, serving guests across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Role Purpose

Ensure all guests enjoy a positive and memorable experience by anticipating needs, handling inquiries with attentiveness, and resolving issues proactively to deliver guest delight.

Key Responsibilities

Guest Experience & Satisfaction

• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met.
• Suggest proactive and innovative alternatives that meet guest needs.
• Ensure follow-up on all guest matters is completed in a timely manner.
• Act as a key representative of the hotel and brand.

Qualifications & Experience

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.

Skills & Competencies

• Excellent communication skills, both written and spoken.
• Proficient in English, both written and spoken.
• Experience with Front Office Systems.