وصف الوظيفة
Role Overview
Guest Relations Officer at Banana Island Resort Doha By Anantara, a property of Minor Hotels, located in Doha, Qatar.
Company Overview
Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.
Role Purpose
Ensure all guests enjoy a positive and memorable experience by anticipating their needs, handling inquiries attentively, and taking personal responsibility for guest satisfaction and timely follow-up. Serve as a key representative of the hotel and brand through proactive and innovative service delivery.
Key Responsibilities
Guest Experience
- Anticipate guest needs and provide attentive service.
- Handle guest inquiries in a helpful and responsive manner.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are addressed.
- Suggest proactive alternatives that meet guest needs and ensure their delight.
Follow-up & Service Recovery
- Complete follow-up on guest matters in a timely manner.
Qualifications & Experience
- College degree in hotel management or related field.
- Previous experience in Front Office or Guest Services.
Skills & Competencies
- Excellent communication skills.
- Experience with Front Office Systems.
- Proficiency in English, both written and spoken.