Guest Relations Manager - Front Office - Jumeirah Messilah Beach

Role Overview

Guest Relations Manager – Front Office at Jumeirah Messilah Beach, Kuwait.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. The brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences, and has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait's Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas, totalling 405 units. The beachfront hotel offers exceptional dining destinations including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for afternoon tea. The award-winning Talise Spa features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state, along with dedicated ladies' and men's areas and an extensive range of treatment rooms including two private suites. Superior conference and banqueting facilities mark the property as a premier venue for meetings and events.

Role Purpose

To ensure smooth and efficient hotel operations with a focus on front office department excellence, guest satisfaction and the delivery of Jumeirah's signature luxury service standards.

Key Responsibilities

Operations & Supervision

• Ensure smooth and efficient hotel operations, focusing on the front office department.
• Assist the Assistant Front Office Manager and Front Office Manager in supervising operations and communication within the Front Office.
• Help maintain and develop agreed-upon standards and operating procedures for the Front Office.

Guest Relations & Satisfaction

• Handle and resolve guest complaints promptly to maintain guest satisfaction.
• Build strong relationships with VIP guests and respond to their needs.
• Set a high example in punctuality, appearance, performance, leadership, guest relations, and interdepartmental cooperation.

Additional Duties

• Cover as Night Manager when required.

Qualifications & Experience

• 2 years of experience in the same role in a five-star hotel.
• Previous Guest Relations Manager role experience.

Skills & Competencies

• Proficiency in spoken and written business English.
• Ability to effectively communicate with all levels of colleagues and management.
• Capacity to work in a multicultural environment.

Additional Information

• Attractive tax-free salary paid in Kuwaiti Dinar (KWD).
• 30 days of annual leave.
• Flights ticket provided.
• Provided accommodation.
• Comprehensive life insurance.
• Monthly service charge.
• Generous F&B benefits.
• Reduced hotel rates across Jumeirah hotels globally.