Guest Relations Hostess - Recreation

Role Overview

Guest Relations Hostess - Recreation at InterContinental Doha Beach & Spa, located in Doha, Qatar.

Company Overview

InterContinental Hotels and Resorts is the world's largest family of luxury hotels. The InterContinental Doha Beach & Spa is located on Doha's longest private beach and nestled in landscaped gardens. The property features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. The hotel is situated in an exclusive location, minutes from downtown Doha and major government and corporate offices, and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club.

Role Purpose

As a Guest Relations Hostess in the Recreation Department, you will create memorable experiences for guests through exceptional service and personalized attention. You will manage guest interactions in recreational areas and ensure that all activities and amenities meet the highest standards of luxury and satisfaction.

Key Responsibilities

Guest Service & Engagement

• Welcome guests to the Recreation Department with a friendly and engaging demeanor.
• Provide detailed information about the hotel's recreational facilities and activities, including pools, fitness centers, spas, and organized events.
• Address and resolve guest inquiries, requests, and concerns promptly and professionally.
• Uphold the hotel's luxury standards and ensure that all guest interactions reflect the hotel's commitment to excellence.

Reservations & Coordination

• Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process.
• Collaborate with the Recreation team to coordinate and execute special events, classes, and activities.

Facility Management & Feedback

• Monitor and maintain the cleanliness and organization of recreational areas.
• Gather guest feedback and provide insights to improve service and guest satisfaction.

Qualifications & Experience

• Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment.

Skills & Competencies

• Excellent communication and interpersonal skills with a strong focus on guest satisfaction.
• Ability to multitask and handle guest requests and situations with grace and efficiency.
• Professional, positive and approachable attitude.

Additional Information

• Competitive salary and benefits.