Guest Relations Executive - Front Office - Jumeirah Messilah Beach

Role Overview

Guest Relations Executive - Front Office at Jumeirah Messilah Beach, Kuwait. Jumeirah Group is a global leader in luxury hospitality and member of Dubai Holding, operating 30 properties across the Middle East, Africa, Europe and Asia.

Company Overview

Jumeirah Messilah Beach Hotel and Spa is a beachfront resort in Kuwait with easy access to the Central Business District, airport and major attractions. The property features 316 rooms and suites, 80 residential suites, 12 villas, seven restaurants, cafés and lounges, Talise Spa, a 200-metre private beach, two swimming pools, a children's play area, and extensive conference and banqueting facilities including the Badriah ballroom.

Role Purpose

The Guest Relations Executive delivers exceptional front office service by welcoming and assisting guests throughout their stay, maintaining accurate records, optimizing room revenue, and ensuring the Guest Services desk operates flawlessly at all times.

Key Responsibilities

Guest Service & Check-In/Check-Out

• Welcome and register guests upon arrival, issue room keys, and process payments on departure.
• Assist guests efficiently throughout their stay, ensuring all requests are met and privacy is maintained.
• Anticipate guest needs and respond with congenial hospitality.

Records & Operations

• Maintain accurate guest records in the Opera system, including passport scans for the CID report.
• Ensure the Guest Services desk is fully operational, stocked, and prepared at all times.

Revenue & Sales

• Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.

Team & Administration

• Attend daily briefings and update supervisors on challenges.
• Assist with administrative tasks such as filing and routing reports.

Qualifications & Experience

• Minimum 2 years of experience in the same role in a five-star hotel.
• Ability to work in a multicultural environment.
• Highly organized with the ability to multi-task and work well within a team.

Additional Information

• Attractive tax-free salary paid in dinar (KWD), the local currency of Kuwait.
• Generous F&B benefits.
• Reduced hotel rates across Jumeirah properties globally.
• 30 days of annual leave.
• Flights home.
• Live-out allowance.
• Transportation allowance.
• Life insurance.
• Incentive Management Scheme.
• Additional employee benefits.