Guest Relations Agent Intern

Role Overview

Guest Relations Agent Intern at Accor, based at Alwadi Doha – MGallery Hotel Collection in Doha, Qatar.

Company Overview

Accor is a pioneer in responsible hospitality, operating more than 45 brands across 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand maintains its own personality while sharing a common ambition to innovate and challenge the status quo. Accor welcomes diverse talent and supports continuous growth and learning.

Alwadi Doha – MGallery Hotel Collection is a distinctive 5-star boutique hotel located within Msheireb Downtown Doha, a vibrant new retail, commercial and residential development in the heart of Qatar's capital. The property features 213 luxurious rooms and suites, a spectacular ballroom, five meeting rooms, multiple restaurants, an exclusive spa and swimming pool. It is situated 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.

Role Purpose

Create meaningful and memorable experiences for guests through personalized service, attentive care, and genuine hospitality. You will be the face of the hotel, warmly engaging with guests from arrival through departure and representing the values and spirit of MGallery.

Key Responsibilities

Guest Engagement & Service Delivery

• Warmly welcome and engage with guests upon arrival, throughout their stay, and at departure.
• Provide personalized and attentive service, anticipating guest needs and exceeding expectations.
• Build strong relationships with guests and maintain a high level of guest satisfaction.
• Maintain a warm, friendly, and professional presence at all times.
• Contribute to creating Meaningful & Memorable Moments for guests.

Guest Inquiries & Problem Resolution

• Handle guest inquiries, requests, and concerns promptly and professionally.
• Ensure appropriate follow-up and resolution of all guest issues.
• Handle guest complaints with empathy and professionalism, following through to ensure guest satisfaction.

Special Requests & Coordination

• Coordinate and follow up on special requests, celebrations, VIP arrivals, and guest preferences.
• Assist in coordinating guest activities, experiences, and special events.
• Promote hotel facilities, services, and local experiences to enhance the guest stay.

Front Office Operations

• Assist with check-in, check-out, room assignments, reservations, and other Front Office operations as required.

Records & Feedback Management

• Maintain accurate records of guest interactions, requests, and feedback.
• Conduct regular guest interactions and gather feedback to identify opportunities for service improvement.

Internal Coordination

• Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services.

Qualifications & Experience

• Diploma or degree in Hospitality, Tourism, or a related field is preferred.
• Previous experience in Guest Relations, Front Office, or customer service is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Positive, enthusiastic, and guest-focused attitude.
• Ability to multitask and work in a fast-paced environment.
• Good command of English; additional languages are an advantage.
• Proficiency in Microsoft Office; knowledge of hotel systems is a plus.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, including Planet 21.