وصف الوظيفة
Role Overview
Guest Relation Officer - OWV Lounge at Minor Hotels, located at Banana Island Resort Doha By Anantara.
Company Overview
Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates through multiple brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.
Role Purpose
Ensure all guests enjoy a positive and memorable experience by anticipating their needs, handling inquiries with attentiveness, and resolving issues promptly while representing the hotel and brand with professionalism and innovation.
Key Responsibilities
Guest Experience & Satisfaction
- Anticipate guest needs and address inquiries in a helpful and attentive manner.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met.
- Complete follow-up on all guest matters in a timely manner.
- Proactively suggest alternatives that meet guest needs and ensure guest delight with their experience.
Qualifications & Experience
- College degree in hotel management or related field.
- Previous experience in Front Office or Guest Services.
Skills & Competencies
- Excellent communication skills.
- Proficiency in English, both written and spoken.
- Experience with Front Office Systems.
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