وصف الوظيفة
Role Overview
Guest Relation Officer (Arabic Speaker) at Radisson Hotel Group. The role is based at a Radisson Hotel Group property.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future; the organization empowers employees to be their best every day, everywhere, and every time.
Role Purpose
To plan and coordinate the provision of friendly, efficient, and personalized services to guests, anticipating their needs, handling inquiries, and resolving concerns professionally while maintaining excellent knowledge of hotel facilities, products, and services.
Key Responsibilities
Guest Service & Relations
- Plan and coordinate the provision of friendly, efficient, and personalized services to guests.
- Welcome and escort guests to various locations within the hotel.
- Assist with guest check-ins and check-outs as required.
- Anticipate guest needs, handle inquiries, and resolve guest concerns professionally.
- Handle VIP guests and special requests professionally.
- Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations.
- Create a positive hotel image through every interaction with internal and external guests.
Knowledge & Communication
- Maintain excellent knowledge of hotel facilities, products, and services.
- Provide information and promote hotel services, facilities, and special events.
- Maintain comprehensive product and service knowledge to explain and promote hotel offerings.
- Stay informed about hotel programs and events to recognize and respond to guest needs.
- Maintain excellent knowledge of hotel facilities, outlets, promotions, and local attractions.
Operational & Compliance
- Support all departments in delivering exceptional guest service.
- Adhere to Front Office policies, procedures, and hotel standards.
- Follow the Hotel Handbook and all general policies and procedures.
- Ensure compliance with Radisson Hotel Group brand standards.
- Adhere to Radisson Hotel Group's Responsible Business ethics.
- Demonstrate a strong "Yes I Can!" attitude.
Reporting & Feedback
- Communicate guest feedback to the Front Office Manager for appropriate action.
- Report operational issues to Management with recommendations for resolution.
Qualifications & Experience
- Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred.
- Native Arabic speaker with excellent English communication skills.
- Strong knowledge of luxury guest service standards and hotel operations.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Professional, polished, and confident personality with excellent grooming standards.
- Strong organizational, problem-solving, and time-management skills.
- Ability to work effectively in a fast-paced, multicultural hotel environment.
- Genuine passion for hospitality and a strong "Yes I Can!" attitude.
Additional Information
Radisson Hotel Group offers exclusive global benefits including special hotel rates for employees and their loved ones at hotels worldwide. Local perks and rewards are tailored to each country. The organization welcomes applicants from all backgrounds, abilities, and experiences and provides adjustments during the application process as needed.