Guest Relation Agent

Role Overview

Guest Relations Agent at Accor, Rixos Premium Saadiyat Island, located on Saadiyat Island.

Company Overview

Rixos Premium Saadiyat Island is a luxury resort located on the pristine beach of Saadiyat Island with clear blue waters and fine white sands overlooking the Arabian Gulf. Accor is a worldwide hospitality leader committed to diversity and inclusion, attracting and promoting diverse talent across its global portfolio.

Role Purpose

The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.

Key Responsibilities

Guest Service Delivery

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Anticipate guest needs and offer proactive assistance.
• Coordinate special guest requests including room preferences, special occasions, and amenities.

Guest Support & Communication

• Handle guest requests, inquiries, and complaints in a timely and courteous manner.
• Provide information on hotel facilities, services, and local attractions.
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Promote hotel services, facilities, and upgrades when appropriate.

Interdepartmental Coordination

• Liaise with other departments including housekeeping, maintenance, and food and beverage to ensure guest satisfaction.

Feedback & Continuous Improvement

• Record guest feedback and contribute to improving guest satisfaction scores.

Qualifications & Experience

• Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Friendly, empathetic, and service-oriented personality.
• Proficient in using hotel management software and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Fluent in English and Russian language; additional languages are a plus.

Additional Information

• Flexibility to work shifts, weekends, and holidays as needed.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to develop talent and grow within the property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, including Planet 21.