Guest Experience Supervisor - Holiday Inn & Staybridge Suites Dubai Business Bay

Role Overview

Guest Experience Supervisor at Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened hotel cluster in Dubai's Business Bay area.

Company Overview

Holiday Inn & Staybridge Suites Dubai Business Bay is a newly opened cluster of hotels conveniently located in the heart of Dubai's Business Bay, near the Burj Khalifa, minutes from The Dubai Mall and Jumeirah Beach. The property includes 275 hotel rooms, 120 one- and two-bedroom apartments, food and beverage offerings, and meeting and events facilities. The hotel operates as part of the global IHG (InterContinental Hotels Group) family.

Role Purpose

The Guest Experience Supervisor works under the general direction of the Rooms Manager to manage daily Front Office operations, supervise Guest Experience Specialists, and ensure every guest receives exceptional service in line with IHG and local hotel policies and procedures.

Key Responsibilities

Guest Service & Experience

• Interact with guests and members of the community to ensure engagement and satisfaction.
• Make the lobby the main location point to ensure every guest is engaged and cared for.
• Supervise guest preferences and ensure guests receive their entitlements as per Brand Standards.
• Handle daily Front Office operations and ensure Guest Experience Specialists duties are hassle-free so they can focus on providing great service to guests.

Communication & Coordination

• Establish a closed network of communication to inform departments on all pertinent matters affecting guest service and hotel operations.
• Manage guest expectations by driving team performance.

Qualifications & Experience

• Previous experience in a similar supervisory role required.
• Demonstrated supervisory experience in managing guest expectations and driving team performance.

Skills & Competencies

• Excellent English communication skills; additional languages preferred.
• Strong ability to build and maintain relationships.
• Personality, originality, creativity, and focus.
• Passion for delivering great results directly and via the whole team.
• Ability to notice the little things that make a difference to guests.

Additional Information

• Competitive salary and benefits offered.
• Full details are available on the employer's original posting.