Guest Experience Expert (Service Express Agent)

Role Overview

Guest Experience Expert (Service Express Agent) at Marriott International. This is an entry-level position responsible for delivering exceptional guest experiences throughout their entire stay.

Role Purpose

To create memorable and unique guest experiences by taking initiative to deliver a wide range of services, process operational needs, address guest requests, and guide guests through their stay with empowerment and hands-on problem-solving.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and guest requests.
• Address guest inquiries and concerns with initiative and ownership.
• Make transactions feel like part of the overall experience.

Operations & Administration

• Complete required reports and documentation.
• Move about the property to execute assigned tasks.
• Share highlights of the local area with guests.
• Maintain safe working conditions and follow company policies and procedures.

Professional Standards

• Uphold quality standards in all interactions and work.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Ensure uniform, personal appearance, and communications remain professional at all times.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

• Position requires extended periods on feet, standing, sitting, or walking.
• Must be able to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Reasonable job duties as requested by management.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.