Guest Experience Expert (Omanis Only)

Role Overview

Guest Experience Expert at Marriott, located in Oman. This position is open to Omani nationals only.

Role Purpose

Deliver memorable and unique guest experiences by taking initiative to provide a wide range of services that guide guests through their entire stay, from check-in through check-out and beyond.

Key Responsibilities

Guest Service Delivery

• Process operational needs and guest requests throughout their stay.
• Guide guests through their entire experience with empowered, proactive service.
• Move about the property to address needs and complete tasks as required.
• Make transactions feel like a natural part of the guest experience.

Operations & Reporting

• Complete required reports and administrative tasks.
• Maintain confidentiality and protect company assets.
• Follow company policies and procedures consistently.

Local Knowledge & Engagement

• Share highlights and information about the local area with guests.
• Take a hands-on approach to all work activities.

Workplace Standards

• Create and maintain a safe work environment.
• Uphold quality standards in all interactions and tasks.
• Maintain professional uniform, personal appearance, and communications at all times.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

• Position requires extended periods on feet; must be able to stand, sit, or walk for extended time.
• Must be able to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.