Guest Experience Expert

Role Overview

Guest Experience Expert at Marriott, Courtyard brand. The role is based at a Courtyard hotel location.

Company Overview

Courtyard is a Marriott International brand passionate about serving the needs of travelers everywhere. The brand was the first hotel designed specifically for business travelers. Courtyard is part of the Marriott International portfolio, which is dedicated to being an equal opportunity employer and actively fosters an environment where the unique backgrounds of associates are valued and celebrated.

Role Purpose

The Guest Experience Expert delivers a wide range of services that guide guests through their entire stay, building memorable and unique experiences. The role moves beyond standard check-in and check-out to empower team members to take initiative, address operational needs, fulfill guest requests, complete reports, and share local area highlights—making every transaction feel like part of the guest experience.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Complete assigned reports.
• Share highlights and information about the local area with guests.

Workplace Standards

• Create and maintain a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Uphold quality standards in all activities.
• Maintain professional appearance, uniform, and communications.
• Perform other reasonable job duties as requested.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Hands-on, initiative-driven approach to work.
• Strong communication skills.

Additional Information

• Physical demands include being on feet and moving around the property throughout the shift.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.