Guest Experience Expert (GSA)

Role Overview

Guest Experience Expert (GSA) at Marriott International. This is an entry-level front-of-house position based at a Marriott property.

Role Purpose

Deliver memorable and unique guest experiences by taking initiative to guide guests through their entire stay. Process operational needs, address guest requests, complete reports, and share local area highlights—empowered to move about the property and do what needs to be done to make every transaction feel part of the experience.

Key Responsibilities

Guest Service & Experience

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and guest requests.
• Make transactions feel like part of the overall guest experience.
• Share highlights of the local area with guests.

Operations & Standards

• Complete required reports.
• Maintain a safe workplace.
• Follow company policies and procedures.
• Uphold quality standards.
• Protect company assets.
• Maintain confidentiality.

Professional Standards

• Ensure uniform, personal appearance, and communications are professional.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.

Additional Information

• Physical demands: Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.