Guest Experience Expert (GRA)

Role Overview

Guest Experience Expert (GRA) at Marriott International. This is an entry-level guest-facing position in hotel operations.

Role Purpose

Deliver memorable and unique guest experiences throughout their stay by taking initiative to address operational needs, fulfill guest requests, complete reports, and share local area information. Empower guests' entire journey from check-in through check-out.

Key Responsibilities

Guest Services

• Deliver a wide range of services that guide guests through their entire stay.
• Address guest requests and process operational needs.
• Make transactions feel like part of the experience.
• Share highlights of the local area with guests.

Operations & Standards

• Maintain safe workplace practices at all times.
• Follow company policies and procedures consistently.
• Maintain confidentiality and protect company assets.
• Uphold quality standards in all interactions.
• Ensure uniform, personal appearance, and communications are professional.
• Complete assigned reports.
• Perform other reasonable job duties as requested.

Additional Information

Physical Requirements

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Move about the space hands-on to accomplish work needs.

Diversity & Inclusion

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.