وصف الوظيفة
Role Overview
Guest Experience Expert at Marriott International, Sheraton Hotels & Resorts.
Company Overview
Sheraton is a global community of more than 400 properties in operation since 1937. As part of Marriott International's portfolio of brands, Sheraton is committed to creating a sense of belonging and connecting guests through engaging experiences and thoughtful service.
Role Purpose
The Guest Experience Expert delivers a wide range of services that guide guests through their entire stay, creating memorable and unique experiences. The role moves beyond standard check-in and check-out to process operational needs, address guest requests, complete reports, and share local area highlights, ensuring transactions feel like part of the overall experience.
Key Responsibilities
Guest Service Delivery
- Deliver a wide range of services that guide guests through their entire stay.
- Move about the property and take initiative to do what needs to be done.
- Make transactions feel like part of the guest experience.
- Share highlights of the local area with guests.
Operations & Administration
- Process operational needs.
- Complete reports as required.
- Address guest requests promptly.
Workplace Standards
- Create and maintain a safe workplace.
- Follow company policies and procedures.
- Maintain confidentiality.
- Protect company assets.
- Uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Perform other reasonable job duties as requested.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
Skills & Competencies
- Ability to stand, sit, or walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Hands-on, proactive approach to work.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.