Guest Experience Expert

Role Overview

Guest Experience Expert at Marriott. This is an entry-level, hands-on position in guest-facing operations.

Role Purpose

Deliver a wide range of services that guide guests through their entire stay, creating memorable and unique experiences that extend beyond standard check-in and check-out transactions.

Key Responsibilities

Guest Service Delivery

• Process operational needs and guest requests with initiative and empowerment to move about the space and take action.
• Complete operational reports and administrative tasks.
• Share highlights and information about the local area with guests.
• Make transactions feel like part of the overall guest experience.

Standards & Compliance

• Create and maintain a safe work environment.
• Follow company policies and procedures.
• Maintain guest and company confidentiality.
• Protect company assets.
• Uphold quality standards in all interactions and tasks.
• Ensure uniform, personal appearance, and communications are professional.
• Perform other reasonable job duties as requested.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Initiative and problem-solving mindset.
• Professional communication.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.