Guest Experience Expert

Role Overview

Guest Experience Expert at Marriott International. This role is based at a Renaissance Hotel location.

Company Overview

Renaissance Hotels is part of Marriott International's portfolio of brands. Renaissance Hotels believes in helping guests experience the DNA of the neighborhoods they visit. The company values spontaneous explorers who bring the spirit of the neighborhood to guests and celebrate the unique backgrounds of all associates.

Role Purpose

Deliver memorable and unique experiences that guide guests through their entire stay. Guest Experience Experts take initiative to process operational needs, address guest requests, complete reports, and share local area highlights, making every transaction feel like part of the guest experience.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Make transactions feel like part of the experience rather than routine operations.

Operations & Reporting

• Complete reports as required.
• Move about the space and take a hands-on approach to operational work.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Workplace Standards

• Create and maintain a safe work environment.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Maintain professional uniform, personal appearance, and communications.

Guest Engagement

• Share highlights of the local area with guests.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

• Role requires standing, sitting, or walking for extended periods.
• Role requires a hands-on approach with regular movement and object handling.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.