وصف الوظيفة
Role Overview
Guest Experience Expert / At Your Service at Marriott Hotels in Saudi Arabia. This position is hands-on and guest-facing, empowering team members to deliver personalized service throughout a guest's entire stay.
Company Overview
Marriott Hotels is committed to elevating the art of hospitality and delivering thoughtful, heartfelt, forward-thinking service that upholds the promise of "Wonderful Hospitality. Always." JW Marriott, part of Marriott International's luxury portfolio, operates more than 100 properties in gateway cities and distinctive resort locations worldwide. The organization values associate well-being, innovation, and a diverse, inclusive workplace where unique backgrounds are celebrated.
Role Purpose
Create memorable and unique guest experiences by taking initiative to deliver a wide range of services that guide guests through their entire stay. Process operational needs, address guest requests, complete reports, and share local area highlights while maintaining professional standards and company policies at all times.
Key Responsibilities
Guest Service Delivery
- Deliver a wide range of services that guide guests through their entire stay.
- Process guest requests and operational needs.
- Address guest concerns and ensure guest satisfaction.
- Share highlights of the local area with guests.
- Make transactions feel like part of the overall guest experience.
Operational Standards
- Maintain confidentiality and protect company assets.
- Follow company policies and procedures consistently.
- Uphold quality standards in all interactions and deliverables.
- Complete required reports and documentation.
- Create a safe workplace for yourself and colleagues.
Professional Conduct
- Maintain professional uniform, personal appearance, and communications.
- Perform reasonable job duties as requested by management.
Qualifications & Experience
- High school diploma or G.E.D. equivalent preferred.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Skills & Competencies
- Ability to stand, sit, or walk for extended periods.
- Capacity to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Hands-on, initiative-driven approach to work.
- Physical mobility to move about the space as needed.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.