Guest Experience Agent

Role Overview

Guest Experience Agent at Marriott International. This role builds memorable and unique experiences for guests throughout their stay, from check-in through check-out.

Role Purpose

To deliver a wide range of services that guide guests through their entire stay by taking initiative, processing operational needs, addressing requests, completing reports, and sharing local area highlights. The role empowers agents to move about their space and do what needs to be done to make transactions feel part of the guest experience.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Complete reports as required.
• Share highlights of the local area with guests.

Operations & Workplace Standards

• Create and maintain a safe work place.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Perform other reasonable job duties as requested.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.

Skills & Competencies

• Physical ability to stand, sit, or walk for extended time.
• Hands-on approach to work: move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Initiative and problem-solving.
• Guest service orientation.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.