Guest Experience Agent

Role Overview

Guest Experience Agent at IHG Hotels and Resorts, voco Doha Central. This is a pre-opening hotel position based in Doha, Qatar.

Company Overview

voco Doha Central is a pre-opening 147-room hotel located in vibrant central Doha. The hotel combines contemporary style, genuine hospitality, and thoughtful comfort. Located near business districts, cultural landmarks, shopping destinations including Souq Waqif and the Museum of Islamic Art, the Corniche, and Doha Metro, with convenient access to Hamad International Airport. The hotel features 147 thoughtfully designed rooms and suites, an indoor swimming pool, fully equipped fitness centre, spa with treatment rooms, Moroccan baths, steam room and sauna, and dining venues including Choices restaurant, Lobby Lounge, and in-room dining. Event spaces and modern facilities support business and celebration occasions.

Role Purpose

Deliver exceptional guest experiences by providing seamless transactions, authentic local insights, and anticipatory service that makes guests feel welcomed and at home from arrival through departure.

Key Responsibilities

Guest Welcome and Recognition

• Kick off memorable guest experiences with warm welcomes.
• Acknowledge IHG One Rewards members and returning guests in person or over the phone.

Transactions and Payments

• Take, manage, and receive payments for guest bookings.
• Make the check-in and check-out process swift and seamless.

Guest Support and Recommendations

• Stay one step ahead of guest needs to anticipate requests and offer tailored recommendations.
• Serve as the trusted contact for guests, addressing everything from bill issues to restaurant recommendations.
• Offer exceptional local insights.

Qualifications & Experience

• Fluency in English; additional language skills are an advantage.

Skills & Competencies

• Excellent communication skills to receive guest concerns and compliments with approachability.
• Strong problem-solving skills to turn issues into opportunities.
• Literacy and numeracy skills.
• Tech-savvy with good grasp of computer skills.

Additional Information

IHG is one of the world's leading hotel groups committed to delivering True Hospitality for Good, making guests and colleagues feel welcome, cared for, recognised and respected. voco hotels seeks individuals with character who thrive on genuine hospitality and are committed to sustainability.