Guest Care Representative-Riyadh-(207262)

Role Overview

Guest Care Representative at Nahdi in Riyadh. This role serves as the professional first point of contact for patients, visitors, and healthcare professionals at the polyclinic, delivering high-quality reception and administrative services.

Role Purpose

Provide efficient, courteous reception and administrative support to patients, doctors, staff, and health service professionals. Ensure that all patient enquiries are handled professionally to reflect the polyclinic's image and branding.

Key Responsibilities

Patient Reception & Communication

• Welcome and greet all patients and visitors in person or by phone, answering enquiries efficiently and courteously.
• Receive and redirect calls or take messages from patients or the public in a professional and polite manner.
• Ensure patient satisfaction through prompt and courteous handling of all enquiries.

Appointment Management

• Book, amend, and cancel patient appointments in line with polyclinic procedures to ensure optimal efficiency of the appointment system.
• Book patients without appointments who require urgent consultations into appropriate slots.
• Refer patients to the appropriate physician where necessary.

Patient Registration & Information

• Register new patients and update existing patient demographics by collecting detailed personal and financial information.
• Maintain patient records and information systems.

Financial Services

• Advise patients of relevant charges for private or medical insurance services.
• Accept payments and issue receipts for services delivered.

Reception Area Management

• Ensure the reception area is always manned at all times, including during breaks, to avoid health, safety, and security issues.
• Maintain continuous availability for patient enquiries.
• Keep the reception area clean and tidy at all times.
• Ensure all information leaflets are available for patients or the public.

Communications & Administrative Tasks

• Check emails and fax machine regularly for incoming messages.
• Send emails or faxes as required.

Qualifications & Experience

• High School Diploma minimum; university graduate preferred.
• 3 years of experience in a similar position.

Skills & Competencies

• MS Office.
• English and Arabic fluent in spoken and written form.

Additional Information

• Work Environment: 100% indoors.
• Working Days: 6 working days per week; 1 day off per week.
• Working Hours: 8 net working hours per shift with 1-hour rota break to ensure continuous attendance at reception.