Guest Care Representative - Najran

Role Overview

Guest Care Representative at Nahdi Care in Najran. The role provides high-quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others, acting as the first point of contact for patients contacting the polyclinic.

Role Purpose

Deliver efficient and courteous reception and administrative support to ensure patient satisfaction, maintain the polyclinic's image and branding, and manage patient flow and enquiries in a professional manner.

Key Responsibilities

Patient Reception & Engagement

• Welcome and greet all patients and visitors in person or over the phone.
• Answer patient enquiries efficiently and courteously to ensure patient satisfaction.
• Receive and redirect calls or take messages from patients or the public in a professional and polite manner.
• Advise patients of relevant charges for private or medical insurance services.

Appointment Management

• Book in, amend and cancel patient appointments in line with the polyclinic's appointment procedures to ensure optimum efficiency.
• Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to the appropriate physician where necessary.

Patient Registration & Records

• Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols.
• Print off home visit summary sheets.

Financial & Administrative Processing

• Accept payments and issue receipts for services delivered.
• Follow the agreed registering process for medical insurance patients.

Communications & Operations

• Check emails and fax machine regularly for incoming messages.
• Send emails or faxes as required.
• Ensure the reception area is always manned at all times even at breaks to avoid any health, safety and security issues and to maintain availability for patient enquiries.
• Ensure the reception area is always kept clean and tidy.
• Ensure all information leaflets are available for patients or the public as needed.

Additional Duties

• Perform other duties as assigned by management based on business need.

Qualifications & Experience

• High School Diploma; preferably University Graduate.
• 3 years in a similar position.

Skills & Competencies

• Office software.
• English and Arabic: fluent spoken and written.

Additional Information

• Work Environment: 100% indoors.
• Working Pattern: 6 working days per week with 1 day off.
• Working Hours: 8 net working hours per shift with 1 hour rota break to ensure continuous attendance to reception.