Guest Attendant Supervisor - Spa Operations

Role Overview

Guest Attendant Supervisor - Spa Operations at Wynn Al Marjan Island, a new integrated resort opening in 2027 in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Supervise spa guest attendants and operations to deliver Forbes Five Star standards, ensuring seamless guest experiences through professional service delivery, team leadership, and meticulous facility management.

Key Responsibilities

Guest Service & Experience

• Ensure guests are welcomed, escorted, and assisted with professionalism and discretion.
• Respond promptly to guest inquiries, requests, and concerns, ensuring a seamless and relaxing experience.
• Maintain a calm, respectful, and supportive environment for all guests.
• Ensure qualitative Forbes Five Star standards are delivered.

Team Leadership & Development

• Supervise and schedule guest attendants to ensure adequate coverage and smooth daily operations.
• Provide training and guidance on spa service standards, hygiene protocols, and guest interaction.
• Monitor team performance and provide feedback to support continuous improvement.

Facility Management & Standards

• Oversee cleanliness and readiness of spa areas including locker rooms, wet zones, relaxation lounges, and treatment preparation areas.
• Ensure consistent availability and presentation of guest amenities such as towels, robes, slippers, and refreshments.
• Conduct regular inspections to uphold hygiene, safety, and presentation standards.

Operations & Coordination

• Coordinate with spa reception, therapists, and management to ensure efficient guest flow and service delivery.
• Report maintenance issues, inventory needs, and operational challenges to the Spa Manager.
• Assist in implementing spa promotions, events, and service enhancements.

Qualifications & Experience

• Minimum 2–3 years of experience in spa or hospitality operations, with at least 1 year in a supervisory role.
• Prior experience and training with Forbes Travel Guide standards.
• Knowledge of spa services and wellness practices is an advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and commitment to cleanliness and guest comfort.
• Professional appearance and demeanor.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and incentive programs.
• Additional employee benefits included.
• Ability to work flexible hours including weekends and holidays required.