Group, Conference, and Events Sales Manager

Role Overview

Group, Conference, and Events Sales Manager at Hilton. This role drives revenue through strategic group, conference, and events sales efforts while delivering memorable guest experiences.

Role Purpose

Lead GCE sales strategy and execution to maximize revenue opportunities, optimize business performance against commercial targets, and inspire a high-performing sales team through coaching, mentorship, and recognition.

Key Responsibilities

Sales Strategy & Revenue Generation

• Drive GCE revenue by maximizing group, conference, and event sales opportunities through proactive selling strategies and strong conversion of customer inquiries.
• Optimize business performance by reviewing business plans, identifying revenue gaps, and implementing initiatives to fill capacity and meet commercial targets.
• Lead sales strategy execution by aligning departmental activity with the hotel's selling strategy, ensuring compliance and adaptability to market conditions.
• Monitor local market trends and competitor activity to inform sales tactics and strengthen the hotel's competitive positioning.

Operations & Compliance

• Conduct regular spot checks on bookings to support audit readiness and high-quality execution across systems and procedures.

Promotion & Visibility

• Organize and participate in promotional activities to increase visibility and drive GCE business.

Team Leadership & Development

• Supervise, coach, and mentor team members to build, retain, and engage a high-performing team.
• Conduct performance evaluations and provide professional development opportunities.
• Recognize achievements and foster a culture of accountability and excellence.

Additional Information

Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company maintains a global presence and is committed to supporting team member career development and growth.