وصف الوظيفة
Role Overview
Group, Conference, and Events Sales Manager at Hilton. This role drives revenue through strategic group, conference, and events sales efforts while delivering memorable hospitality experiences to guests.
Role Purpose
Lead strategic GCE sales efforts to maximize revenue opportunities, optimize business performance against commercial targets, and deliver exceptional guest experiences through proactive selling, market intelligence, and team leadership.
Key Responsibilities
Sales & Revenue Generation
- Drive GCE revenue by maximizing group, conference, and event sales opportunities through proactive selling strategies and strong conversion of customer inquiries.
- Optimize business performance by reviewing business plans, identifying revenue gaps, and implementing initiatives to fill capacity and meet commercial targets.
Strategy & Market Positioning
- Lead sales strategy execution by aligning departmental activity with the hotel's selling strategy, ensuring compliance and adaptability to market conditions.
- Monitor local market trends and competitor activity to inform sales tactics and strengthen the hotel's competitive positioning.
Operations & Quality Assurance
- Ensure process accuracy by conducting regular spot checks on bookings to support audit readiness and high-quality execution across systems and procedures.
Marketing & Promotion
- Promote the hotel by organizing and participating in promotional activities to increase visibility and drive GCE business.
Team Leadership & Development
- Inspire and develop the team by supervising, coaching, and mentoring team members.
- Conduct performance evaluations and provide professional development opportunities to build, retain, and engage a high-performing team.
- Recognize achievements to motivate and strengthen team engagement.
Company Overview
Hilton is a global leader in hospitality with a suite of world-class brands. The company has welcomed more than 3 billion guests worldwide and maintains a founding vision to fill the earth with the light and warmth of hospitality. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune, reflecting an award-winning workplace culture.
Skills & Competencies
- Strategic sales leadership and execution.
- Customer inquiry conversion and consultative selling.
- Business planning and financial acumen.
- Market analysis and competitive intelligence.
- Team supervision, coaching, and mentorship.
- Process auditing and quality assurance.
- Promotional strategy and event participation.
Additional Information
Hilton core values guide success in this role: passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and a focus on the now with urgency and discipline.