Group, Conference and Events Sales Executive/Agent

Role Overview

Group, Conference and Events Sales Executive/Agent at Hilton. This role focuses on securing group and conference bookings and managing event sales to drive revenue and deliver memorable guest experiences.

Role Purpose

Convert incoming group and event enquiries into bookings, maximize revenue through upselling and optimal space utilization, build strong client relationships, and ensure seamless event execution that reflects Hilton's hospitality standards.

Key Responsibilities

Sales Conversion & Revenue

• Convert leads into bookings by responding to and converting incoming group and event enquiries to meet sales targets and maximize revenue.
• Drive upselling and conversion by identifying opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics.

Operations & Yield Management

• Optimize event scheduling by managing the events calendar to support optimal yield and space utilization.
• Support seamless event execution by ensuring accurate administration and smooth handover of booked events for successful on-property delivery.

Client Relationship Management

• Build strong client relationships by engaging with customers to understand their needs, foster loyalty, and generate repeat and expanded business.
• Lead impactful site visits by arranging and conducting hotel show rounds to showcase spaces and services in alignment with client expectations.

Business Development

• Support hotel promotions by participating in promotional activities to increase visibility and drive GCE business.

Additional Information

Hilton is a global leader in hospitality recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company maintains an award-winning workplace culture and is committed to supporting team member career development.