Graduate Trainee - Relationship Manager (UAE Nationals)

Role Overview

Graduate Trainee - Relationship Manager (UAE Nationals) at Emirates Islamic Bank, based in the UAE.

Company Overview

Emirates NBD Priority Banking is a pivotal segment within the Retail Banking Sector, overseeing relationships with affluent clients. The team offers a diverse array of specialized products, services and tailored experiences to cater to the discerning requirements of both individual and corporate customers.

Role Purpose

As a Relationship Manager – Emerging Affluent within the Priority Banking division, you will provide outstanding service to affluent clientele. Your primary objective is to grow and maintain comprehensive client relationships, including initial profiling and addressing Forex, Liabilities and Asset requirements for salaried individuals within your portfolio.

Key Responsibilities

Client Relationship Management

• Cultivate and sustain virtual relationships with clients to retain them through dedicated relationship management efforts.
• Address service quality and operational concerns to maintain client satisfaction.
• Ensure daily customer contact is maintained and monitored to guarantee all portfolio clients receive necessary support and assistance.

Sales and Growth

• Achieve financial targets by selling and cross-selling bank products.
• Focus on portfolio and asset growth, wealth referrals and successful closure of referrals and Forex transactions.

Compliance and Governance

• Adhere to operational risk policies, sales processes and regulations.
• Ensure compliance with KYC procedures and safeguard Emirates NBD's reputation.

Service Quality

• Maintain exceptional service quality to positively influence CSAT scores within your portfolio.

Professional Conduct

• Complete mandatory training and certifications promptly.
• Maintain punctuality, meet deadlines and adhere to Emirates NBD's dress code policy.

Qualifications & Experience

• University Degree in Business or Finance.
• One to three years of experience in a sales role within the Financial Services or Banking industry.
• Experience across a wide range of Banking areas, such as Retail and Wealth Management.

Additional Information

Emirates NBD is committed to welcoming the young generation of UAE Nationals into an innovative, modern and supportive work environment to contribute to the nation's success.