Graduate Trainee - Relationship Manager (UAE Nationals)

Role Overview

Graduate Trainee – Relationship Manager at Emirates NBD, located in the UAE. This position is reserved for UAE Nationals.

Company Overview

Emirates NBD Priority Banking is a pivotal segment within the Retail Banking Sector, overseeing relationships with affluent clients. The team offers a diverse array of specialized products, services and tailored experiences to cater to the discerning requirements of both individual and corporate customers.

Role Purpose

As a Relationship Manager – Emerging Affluent within the Priority Banking division, you will provide outstanding service to affluent clientele. Your primary objective is to drive growth and maintain comprehensive client relationships, addressing their Forex, Liabilities and Asset requirements while managing portfolios of salaried individuals.

Key Responsibilities

Client Relationship Management

• Cultivate and sustain virtual relationships with clients to retain them through dedicated relationship management efforts.
• Address service quality and operational concerns to maintain client satisfaction.
• Ensure daily customer contact is maintained and monitored to guarantee all portfolio clients receive necessary support and assistance.

Sales & Growth

• Achieve financial targets by selling and cross-selling bank products.
• Focus on portfolio and asset growth, wealth referrals and successful closure of referrals and Forex transactions.

Service Quality & Compliance

• Maintain exceptional service quality to positively influence CSAT scores within your portfolio.
• Adhere to operational risk policies, sales processes and regulations, ensuring compliance with KYC procedures.
• Safeguard Emirates NBD's reputation through adherence to all policies and procedures.

Professional Development & Standards

• Complete mandatory training and certifications promptly.
• Maintain punctuality, meet deadlines and adhere to Emirates NBD's dress code policy.

Qualifications & Experience

• University degree in Business or Finance.
• One to three years of experience in a sales role within the Financial Services or Banking industry.
• Experience across a wide range of Banking areas, such as Retail and Wealth Management.

Additional Information

Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment. This position is part of the UAE Government's strategy in empowering and developing nationals to contribute to the nation's success.