وصف الوظيفة
Role Overview
Governance Operations Intern at webook.com, Saudi Arabia's #1 event ticketing and experience booking platform. The role supports the execution of governance processes across the organization, ensuring that trackers, documentation and coordination activities are consistently maintained and up to date.
Company Overview
webook.com is Saudi Arabia's leading event ticketing and experience booking platform in terms of technology, features and agility. The company serves some of the largest mega events in the Kingdom with over 2 billion in sales.
Role Purpose
This internship combines structured administrative work with exposure to governance operations in a fast-growing, multi-country technology company. You will work closely with Product Management, Operations and Governance teams, as well as cross-functional departments including Marketing, Event Operations, Finance, Legal, HR and IT, to gain practical insight into how decisions are tracked, risks are managed and processes are standardized across regions.
Key Responsibilities
Governance Operations & Coordination
- Support execution of governance processes across teams and regions.
- Track actions, decisions and follow-ups from governance meetings.
- Coordinate with stakeholders to ensure timely updates and alignment.
- Assist in preparing governance summaries and internal reports.
Tracking & Reporting
- Maintain and update governance trackers, including Policy/SOP Master Sheet, Risk Register, and Issue and Action Logs.
- Ensure trackers are accurate, consistently structured and up to date.
- Flag missing inputs, inconsistencies or overdue actions.
Documentation & Standardization
- Support formatting and standardization of SOPs, policies, templates and internal documentation.
- Ensure documents follow naming conventions, version control and consistent structure.
- Identify and flag outdated, duplicated or unclear documentation.
Knowledge Management & Folder Governance
- Maintain and update the webook.com Hub (internal portal) to ensure content is accurate and up to date.
- Support maintenance of centralized repositories including shared drives and internal tools.
- Ensure documents are properly stored, accessible and clearly owned.
- Assist in organizing folder structures, access and governance standards.
Governance Calendar & Follow-ups
- Support management of governance calendar for policy reviews, compliance checks and internal audits.
- Track deadlines and send reminders to relevant stakeholders.
- Follow up on pending actions and updates.
Qualifications & Experience
- Recently graduated or in the final year of a degree in Business, Operations, Management, Project Management or a related field.
Skills & Competencies
- English written and verbal communication skills are non-negotiable.
- Strong organizational and administrative skills.
- High attention to detail.
- Ability to work with tight deadlines.
- Proficiency with Excel, Google Sheets and Google Docs.
Additional Information
- Hands-on experience working across Operations, Finance, Legal, HR, IT and Marketing.
- Development of skills in documentation, tracking, coordination and structured reporting.