وصف الوظيفة
Role Overview
Golf Experience Executive at wasl (Viya), Golf Operations Department, based in the UAE.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands including Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Viya is committed to innovation, sustainability, and excellence, connecting communities to extraordinary experiences and shaping Dubai and the UAE as global destinations for sport, leisure, and lifestyle.
Role Purpose
To act as a supporting mechanism to the Golf Experience Manager in delivering continuously improving golf experiences to members and visitors. The Golf Experience Executive will supervise outside service golf operations colleagues, assist in monitoring and implementing Standard Operating Procedures and Policies as outlined by the Head of Department, and ensure excellence across all checkpoints of the member and visitor journey.
Key Responsibilities
Operations & Supervision
- Ensure that daily opening and closing Standard Operating Procedures are followed by Supervisors and Team Leaders.
- Work in golf operations as required, including starter, marshall, and range duties.
- Be present for team briefings and ensure that a structured briefing is in place with a clear outline of topics, including AM team handover to PM team and vice versa.
- Act in a supervisory capacity on behalf of the Golf Experience Manager to all outside service golf operations colleagues.
- Will be required to conduct any duties as requested by line manager or Head of Department.
Member & Visitor Experience
- Place emphasis on service standards in all checkpoints of the member and visitor journey.
- Take preparation sheets from the Golf Services team and delegate as required to deliver member events and corporate golf days.
- Act as liaison between Outside Golf Service attendants and Golf Experience Manager.
- May be required to administer golf society tournaments or small groups.
- May be required to administer certain aspects of golf tournaments.
- May be required to conduct public speaking announcements.
- May be required to play in key golf events and/or Padel tournaments.
- Participate in attendance at major golf event prize presentations and various evening functions.
Inventory & Stock Management
- Conduct monthly inventory and reporting of inventory issued and used to GEM (Golf Experience Manager) and DOG (Director of Golf Operations).
- Maintain stock levels of consumables such as golf tees, pencils, and scorecards.
- Responsible for the timely ordering of consumables to ensure a readily available supply.
- Ensure that all Golf Operations Stores are maintained in an organised and clean manner.
Fleet & Equipment Management
- Conduct a weekly audit on Rental Sets and submit report to GEM and DOG.
- Report all Golf Cart Fleet damages and maintenance to DOG, FM (Facilities Management), and GEM on a weekly basis.
Colleague Caddy Program
- Coordinate the Colleague Caddy program during the walking season.
Reporting & Analysis
- Submit weekly reports as required to Head of Department and Golf Experience Manager.
- Maintain a Golf Operations specific report on 59Club results to identify key areas of improvement.
Communication & Liaison
- Communicate with other departments such as F&B, Banquets, Golf Academy, Engineering, and IHP as required.
- Use Golf Operations WhatsApp groups to communicate in advance key details of golf tournaments, training sessions, 59Club results, and schedules.
- May be required to write and prepare Golf Tournament Press releases.
Quality & Compliance
- Maintain standards within the Quality Policy document and Club's operations manual.
- Achieve quality goals and comply with the statement of values, including participation in periodical audits and data collections.
- Be actively involved in the Club ISO Quality Management Certification process.
- Be aware of Dubai Golf Mission, Vision, and Values and adopt the 4 Service Steps throughout serving internal and external customers.
IT Security Awareness
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl.
- Cooperate, coordinate, and share information with Internal and External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) immediately to the IT Service Desk.
Additional Information
- Reports to: Line Manager – Golf Experience Manager and Head of Department – Director of Golf Operations.
- Supervises: Outside Golf Operations Services.
- The role requires participation in various extra activities contributing to the growth of club culture.
- Viya maintains a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture built on teamwork, passion, and excellence.