General Manager - Crowne Plaza Madina Al Haramain

Role Overview

General Manager at Crowne Plaza Madina Al Haramain, operated by IHG Hotels & Resorts, based in Saudi Arabia.

Role Purpose

As General Manager, you will manage the day-to-day leadership and direction of the hotel, maximizing sales and revenue and driving financial returns. You will own the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area. This role includes responsibility for pre-opening readiness and successful market entry in the Saudi Arabia market.

Key Responsibilities

People

• Develop programmes and initiatives to increase team engagement aligned with the hotel's service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR-related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests, ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property's market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Act as public relations representative to raise awareness of the hotel and brand in the local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint.
• Perform other duties as assigned and may serve as manager on duty.

Qualifications & Experience

• Bachelor's degree or higher education qualification or equivalent in Hotel Administration or Business Administration.
• Seven to ten years of prior hotel management experience in the Saudi Arabia market with proven pre-opening and launch experience.
• Experience in Madinah market preferred.
• Fluent English required; Arabic language preferred.