Future Career Opportunity - Attraction Supervisor - Taif

Role Overview

Attraction Supervisor at SEVEN in Taif. This is a shift-based supervisory position responsible for managing staff and overseeing daily operations at the attraction.

Role Purpose

Manage staff and oversee operations during assigned shifts to ensure the attraction operates smoothly and efficiently while maintaining the highest standards of guest service and safety.

Key Responsibilities

Staff Supervision and Management

• Lead and manage the team during the assigned shift, ensuring all staff members perform their duties effectively and adhere to SEVEN's standards.
• Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
• Provide on-the-spot training, guidance, and support to staff to ensure they have the knowledge and skills required to perform their roles.

Operational Oversight

• Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
• Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
• Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.

Guest Service Excellence

• Ensure all guests receive high-quality service, focusing on creating a positive and memorable experience.
• Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
• Promote a culture of guest service excellence among staff, leading by example and encouraging team members to go above and beyond for guests.

Safety and Compliance

• Enforce safety protocols and ensure that all staff and guests adhere to SEVEN's safety standards and procedures.
• Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
• Ensure that all shift activities comply with local regulations and SEVEN's internal policies.

Reporting and Documentation

• Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
• Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
• Ensure that all documentation is completed accurately and submitted in a timely manner.

Qualifications & Experience

Education

• High school diploma or equivalent; additional qualifications in hospitality or management are a plus.

Professional Certifications

• Certification in Hospitality Management or a related field is a plus.

Experience

• 3–5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
• Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
• A proven track record of delivering excellent guest service and managing guest interactions effectively.

Additional Information

Physical Requirements

• Ability to work independently and perform manual handling tasks.
• Lift up to 5 kg.
• Stand for extended periods.
• Bend, reach, push, and pull up to 10 kg.
• Full mobility and no visual or auditory impediments required.

Key Internal and External Relationships

• Internal: Attractions Manager, Operations Team, Maintenance Team, Guest Services Team.
• External: Guests, Vendors (for equipment and supplies).