Future Career Opportunity - Attraction Supervisor - Jazan

Role Overview

Future Career Opportunity – Attraction Supervisor at SEVEN in Jazan. The Shift Supervisor manages staff and oversees operations during assigned shifts at the attraction, ensuring smooth and efficient operations while maintaining the highest standards of guest service.

Role Purpose

The Shift Supervisor is responsible for leading the team, addressing operational issues promptly, and ensuring all activities are carried out according to SEVEN's standards and policies. This role creates a positive guest experience through effective team leadership and operational excellence.

Key Responsibilities

Staff Supervision and Management

• Lead and manage the team during the assigned shift, ensuring all staff members perform their duties effectively and adhere to SEVEN's standards.
• Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
• Provide on-the-spot training, guidance, and support to staff, ensuring they have the knowledge and skills required to perform their roles.

Operational Oversight

• Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
• Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
• Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
• Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
• Ensure that all shift activities comply with local regulations and SEVEN's internal policies.

Guest Service Excellence

• Ensure all guests receive high-quality service, with a focus on creating a positive and memorable experience.
• Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
• Promote a culture of guest service excellence among staff, leading by example and encouraging team members to go above and beyond for guests.
• Adhere to Service Level Standards (SLS).

Safety and Compliance

• Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN's safety standards and procedures.

Reporting and Documentation

• Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
• Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
• Ensure that all documentation is completed accurately and submitted in a timely manner.

Communications and Working Relationships

• Maintain key internal interactions with the Attractions Manager, Operations Team, Maintenance Team, and Guest Services Team.
• Maintain key external interactions with guests and vendors for equipment and supplies.

Qualifications & Experience

Education

• High school diploma or equivalent; additional qualifications in hospitality or management are a plus.

Professional Certifications

• Certification in Hospitality Management or a related field is a plus.

Experience

• 3–5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
• Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
• A proven track record of delivering excellent guest service and managing guest interactions effectively.

Physical Requirements

• Ability to work independently and perform manual handling tasks.
• Lift up to 5 kg.
• Stand for extended periods.
• Bend, reach, push, and pull up to 10 kg.
• Full mobility and no visual or auditory impediments required.