Front Office Supervisor

Role Overview

Front Office Supervisor at Hilton. This role oversees daily front office operations and delivers memorable guest experiences through exceptional hospitality.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains an award-winning workplace culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

As a Front Office Supervisor, you oversee daily front office operations while spreading the light and warmth of hospitality by delivering memorable experiences that make the stay exceptional for every guest.

Key Responsibilities

Front Office Operations

• Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.

Guest Experience & Service Excellence

• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
• Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.

Revenue & Sales

• Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth.

Team Development & Leadership

• Supervise and support front office team members, monitor performance, and provide coaching.
• Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Foster a positive and productive work environment.

Skills & Competencies

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.