وصف الوظيفة
Role Overview
Front Office Supervisor at Radisson Hotel Group, Park Inn by Radisson, Dubai Motor City.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future; the company is dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
Role Purpose
The Front Office Supervisor supports the smooth running of the front office department, ensuring all aspects of the guest journey and experience are delivered to the highest level while maintaining property and company standards. The role involves leading the team to maximize guest satisfaction, taking ownership of assigned responsibilities, and deputizing for the Head of Department in their absence.
Key Responsibilities
Guest Experience & Service Delivery
- Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
Strategy & Performance
- Support and deliver on the strategies and objectives of the front office department, taking ownership for assigned areas of responsibility.
- Collaborates with the Head of Department, ensuring that costs and departmental inventory are controlled and that target productivity and performance levels are attained.
Leadership & Development
- With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
Stakeholder Management
- Build and maintain effective working relationships with all key stakeholders and partners, both internal and external, ensuring all communications and activities are controlled and undertaken in a timely manner.
Guest Engagement & Sustainability
- Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on ad hoc projects.
Compliance & Governance
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Qualifications & Experience
- Proven experience in a front office position, ideally within a hotel environment.
- Ability to adapt to changing service environments.
Skills & Competencies
- Good leadership skills with a hands-on approach and lead-by-example work style.
- Commitment to exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions, offering advice and recommendations.
- Personal integrity, with the ability to work in an environment that demands excellence.
- Strong communication and listening skills.
- Ability to work collaboratively across functions and cultures.
- Skilled with Microsoft Office software, especially in Excel.
- An open, positive and communicative personality.
- Ability to handle multiple challenging priorities and assignments.
Additional Information
Benefits
- Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
- Guaranteed minimum of 30% off for Friends & Family.
- Exclusive discounts on Breakfast, Food & Beverage, Spa and more.
- Special hotel rates for you and your loved ones at Radisson hotels worldwide.
- Access to local perks and rewards tailored to your country.
- Inclusive, fun, and meaningful workplace with Employee Resource Groups and inclusion initiatives.