Front Office Supervisor - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Role Overview

Front Office Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, operated by IHG Hotels & Resorts. The role is based at the resort in Ras Al Khaimah.

Role Purpose

Lead Front Office operations during your shift, ensuring a smooth and memorable guest journey from arrival to departure while maintaining service excellence, brand standards and safety requirements consistent with InterContinental expectations.

Key Responsibilities

Operations & Guest Journey

• Supervise Front Office operations during your shift and ensure a smooth guest journey from arrival to departure.
• Ensure Front Office procedures, brand standards, safety requirements and hotel policies are consistently followed.
• Be fully familiar with hotel emergency procedures and respond appropriately when required.

Team Leadership & Support

• Lead and support colleagues to deliver professional, personalised and attentive service.
• Monitor colleague performance and provide guidance, coaching and support when needed.
• Ensure clear communication and effective handovers between shifts.

Guest Service & Relations

• Engage with guests and respond promptly to requests, feedback and concerns.
• Handle guest complaints professionally and take ownership of service recovery.
• Support room upselling and opportunities to enhance the guest experience and hotel performance.

Cross-Departmental Coordination

• Coordinate with Housekeeping, Concierge, Reservations and other departments to ensure seamless guest experiences.

Qualifications & Experience

• Previous experience in Front Office or Guest Services, preferably within a luxury hotel or resort.
• Previous supervisory or team-leading experience.
• A degree or diploma in Hotel Management, Hotel Administration or a related field would be an advantage.

Skills & Competencies

• Strong communication, guest service and problem-solving skills.
• Confidence in handling guest concerns and making decisions during busy operations.
• Good knowledge of Front Office systems and Microsoft Office.
• Strong organisational skills and attention to detail.
• Fluent English; additional languages would be an advantage.
• Positive, hands-on approach with a genuine passion for creating memorable guest experiences.

Additional Information

• Full uniform provided.
• Impressive room discounts.
• Competitive salary.
• Comprehensive training and development support.
• myWellbeing framework supporting health, lifestyle and workplace wellbeing.
• IHG Hotels & Resorts is an equal opportunity employer committed to inclusive teams and celebrating difference.